Cancellation Policy

When concluding a long-distance transaction concerning the delivery of goods consumers have a statutory right of cancellation, which we grant you in accordance with the following regulation and notification:

Right of Cancellation

You are entitled to withdraw from this contract within fourteen days without stating any reasons. The cancellation period is fourteen days starting from the date on which either you or any third party named by you, not being the carrier, took possession of the last goods.

To exercise your right of cancellation, you have to inform
Bayerische Glaswerke GmbH, Zacharias-Frank-Strasse 7, 92660 Neustadt a. d. Waldnaab / Germany, telephone number: +49 (0) 9602-300, fax number: +49 (0) 9602-301100, e-mail: by way of a clear statement (e.g. a letter sent by mail, fax or e-mail)

about your decision to withdraw from this contract. To do so, you may use the following sample cancellation form, which is - however - not mandatory:
To Bayerische Glaswerke GmbH, Zacharias-Frank-Strasse 7, 92660 Neustadt/WN, Germany, telephone number: +49 (0) 9602-300, fax number: +49 (0) 9602-301100, e-mail:

I / We (*) hereby give notice that I / we (*) withdraw from my / our (*) contract of sale of the following goods (*) / provision of the following service (*):Ordered on (*) / received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only for communications on paper)
Date (*)

Please delete as applicable
In order to meet the cancellation time limit, it suffices to send the notification about exercising the right of cancellation before the end of the cancellation time limit.

Consequences of cancellation
In case you do withdraw from this contract, we must refund all payments which we have received from you, including delivery costs (except any additional costs resulting from you using a way of delivery other than the cheapest standard delivery which is suggested by us) immediately but within fourteen days from the date of receipt of your notification about the withdrawal from this contract, at the latest. For this refund, we use the same method of payment that you used with the original transaction, unless something else had expressly been agreed with you; in no case you will be charged with any costs in connection with this refund. We can hold back the repayment until we have received the goods or until you have provided proof for returning the goods, depending on which is earlier.
You have to return or hand over the goods immediately but in any case within fourteen days from the day on which you notify us about the withdrawal from this contract to
RSN Logistik GmbH
Dr.-Kilian-Straße 4
92637 Weiden
The 14 days time limit is met as long as you send the goods before its expiry.
You will be required to bear the direct costs of returning the products.
You are only responsible for a possible loss in value of the goods if such loss in value is resulting from handling the goods in a way that is not necessary for examining the condition, quality and functionality of the goods.
Further practical indications on the accomplishment of a return delivery you will find within the information pages of our Spiegelau/Nachtmann Online Shop.